For continuous improvement, the role of the immediate superior is key for developing talents and solving problems. From Boss to coach, from Command and Control to autonomy, the powerful Socratic approach is key. There's a must to be able to ask questions with an INTENTION. It is more difficult than TELLING what to do and not developing talent or asking a WHY that puts people in a defensive position instead of a learner position. If you have the right question, they will learn by themselves, they will come up with a great solution. The participants will take home the basic principles of asking coaching questions in a positive way, to avoid asking the wrong questions and to answer with effectiveness to badly constructed questions.
We will present as an example why it is very inefficient to ask SHOW ME MORE! or WHY?
The art of asking the right question at the right moment is used during Kaizen events (blitz) by the facilitator during the workshop to make participants elaborate on their thinking and suggestions. During Toyota kata Coaching session, questioning effectively helps the coach and the second coach to ask better elaborated questions.
Topic: Developing Performance And Talent By Mastering The Art Of Asking The Right Question At The Right Moment
Host: Ruth Stanley Regional Director - Canada
Date: Wednesday, March 25, 2020
Time: 12:00 pm, Eastern Daylight Time (New York, GMT-04:00)