Canada/Greenland Region of ASQ is holding some Winter Webinars in 2020. Please find the details below:
On 19-Feb-2020 @ 1pm AST: Two Types of Efficiency
Almost every organization has tried to implement an “improvement” program of some kind at some point in the last 20 years. Most of these programs have not yielded the sustained results they had hoped for and were often replaced by yet another program that had different vocabulary but similar aims-- and similarly lackluster results. In this webinar, Ken will talk about how conventional thinking tends to focus on waste removal and “efficiencies” instead of creating flow and customer value. Ken will argue that the purpose of implementing Lean is really about the flow of value instead of conventional “efficiency”. Understanding this distinction allows us to break free of the “program-of-the-month” pattern of failure and harvest more value from our continuous improvement efforts. Drawing on his experience in financial services and
transportation logistics, Ken will demonstrate how Lean is not just a “Japanese manufacturing thing” but something that can be applied just as effectively to office-based knowledge work organizations.
Click here to register for the February session.
On 25-Mar-2020 @ 1pm AST: Developing Performance And Talent By MasteringThe Art Of Asking The Right Question At The Right Moment
For continuous improvement, the role of the immediate superior is key for developing talents and solving problems. From Boss to coach, from Command and Control to autonomy, the powerful Socratic approach is key. There's a must to be able to ask questions with an INTENTION. It is more difficult than TELLING what to do and not developing talent or asking a WHY that puts people in a defensive position instead of a learner position. If you have the right question, they will learn by themselves, they will come up with a great solution. The participants will take home the basic principles of asking coaching questions in a positive way, to avoid asking the wrong questions and to answer with effectiveness to badly constructed questions.
We will present as an example why it is very inefficient to ask SHOW ME MORE! or WHY?
The art of asking the right question at the right moment is used during Kaizen events (blitz) by the facilitator during the workshop to make participants elaborate on their thinking and suggestions. During Toyota kata Coaching session, questioning effectively helps the coach and the second coach to ask better elaborated questions.
Click here to register for the March session.
Once the host approves your registration, you will receive a confirmation email with instructions for joining the session.